Ethics, HR, Community and Sport, Environment

ETHICS

Ensure a clear and formal ethical framework about the way we conduct our business, manage our clients’ data, and engage with our employees and partners.

smartTrade has formalised and implemented a Code of Conduct and Business Ethics, committed to respecting high ethical standards and moral conduct while taking pride in our honesty, integrity, and accountability. We are a fair employer and believe in equality of chances. Our human resources department always aims to make any employment-related decision based on an applicant’s professional qualification and merit. smartTrade is strictly against engaging in discriminatory actions.

Besides our commitments towards our employees, we are also required to maintain the highest level of professionalism when it comes to our clients. To illustrate this engagement, we commissioned McGladrey LLP in 2015 to review the security level of the various controls that we had put into place regarding our operations. This SOC2 (Service Organisation Control) audit examined the description of our technologies and the suitability of the design of the controls and enabled us to identify potential areas of improvement.

We pride ourselves on the conduct of each of our employees and of our organisation as a whole. Employment contracts include good behaviour clauses concerning confidentiality and loyalty to ensure that newcomers behave ethically and responsibly.

We maintain a professional environment, devoid of any discrimination, harassment, or violence. Instead, we aim to cultivate trust, excellence, creativity and innovation amongst our employees, clients and relevant stakeholders. Respect and integrity represent the very foundation of all of our interactions.

HUMAN RESOURCES

Offer a dynamic working environment, including a favourable quality of life at the heart of the company and the opportunity for each member of the staff to grow.

smartTrade’s teams spread across six locations worldwide, namely: Aix en Provence, London, New York, Tokyo, Singapore and Tunis. We are currently in a phase of rapid growth, be it in terms of activities, client portfolio, workforce and even geography. In order to cater to this expansion, the company has to continually adapt its HR policy. Indeed, some objectives have been identified to monitor the company’s growth.

Recruitment

Our strategic HR objectives are based on one ambition: targeting and recruiting high potential. smartTrade’s employees are integrated into closely knit teams which promote proximity and the efficient transfer of knowledge. We offer a stimulating environment, whereby our staff are passionate about R&D, and look to acquire specific technical skills. Moreover, in our objective to optimise our recruitment process, smartTrade has partnered with universities in order to be in a better position to attract and nurture young talent.

Well-being

We have identified employees’ satisfaction to be a key concern for the good functioning of our business and have therefore signed up with “Happy Trainees” which would enable us to formalise an evaluation process of determining our trainees’ satisfaction. Indeed, it is essential for us to make sure that our young recruits master smartTrade’s way of doing business and enjoy their experience whilst doing so. We have also organised a smartTrade Café which aims to create an informal platform where employees exchange and brainstorm on several business matters and innovations. Our new building has been organised to take into account the quality of life of our employees. We believe practising a sport contributes to the improvement of health and general wellbeing. We have recently set up a gym on our premises to promote this message and encourage our employees to adopt a healthier lifestyle.

Training

Our employees are key to smartTrade’s technological development and competitive advantage. Therefore, we offer a range of training sessions to ensure their efficient integration and skill improvement. We consider in-house training to be a top priority as it aims to equip our workforce with the essential skills required by our business activities. The smartTrade Academy has also been established whereby trainers, who are also smartTrade’s employees, have the responsibility of providing a first round of training to new employees. Newcomers are consequently better integrated within smartTrade’s work structure as they have been equipped with basic theoretical and practical skills.

COMMUNITY & SPORTS

Act as a committed actor in local communities through the values of sport and societal causes.

French Tennis Federation

smartTrade signed a partnership with the French Tennis Federation by supporting the Provence Tennis League association. This association is invested in teaching, training, individual competition, and regional championships. This partnership has for aim to promote, organize and develop tennis and padel in Provence.

Open du Pays d’Aix

We support tennis every year through our “Open du Pays d’Aix” partnership. The “Open du Pays d’Aix” is a freely accessible tournament, which intends to endorse young and promising tennis stars of tomorrow. This is a reflection of our engagement to promote the benefits of sports while simultaneously emphasising our values, namely: agility, performance, drive and passion.

smartTrade Full Ace Challenge

We launched the “smartTrade Full Ace Challenge” during which smartTrade contributes to the challenge pot for every performed Ace at the “Open du Pays d’Aix”. At the end of the tournament, the total amount collected goes to “La chaîne de l’espoir”, a humanitarian charity aimed at enabling children in developing countries to have access to medical care and education.

The Open Féminin de Marseille

We are also committed to the empowerment of women and attempt to do so by sponsoring “The Open Féminin de Marseille”, a key tournament for upcoming female tennis players. Subsequently, they gain visibility and recognition, whilst networking with many other talented women. This Open is the only professional sporting event in Marseille which is entirely dedicated to women in the creation of opportunities aimed at their development and growth.

Sourire à la Vie

We launched during the Open Feminin de Marseille the 'smartTrade Challenge', for every winning return performed smartTrade will make a donation to the amazing charity ‘Sourire à la Vie’. This charity is dedicated to children with cancer and aims at helping them to go through the hardships of the disease as smoothly as possible while enabling them to live the life a child deserves. A life made of games, enjoyment, dreams and fulfillment. The donations from tournaments will the funding of sporting therapies.

smartTrade is an official partner of My Padel Tour

smartTrade’s dedication to sports leads the company to be involved and be part of some amazing events. smartTrade Technologies is an official partner of My Padel Tour, the major padel tournament tour in France, which will start on March 17th in Bordeaux Merignac. The tournament will be hosted in Aix-en-Provence at the Country Club Padel on July 14th and 15th.

ENVIRONMENT

Ensure our responsibility regarding our impacts, both in the daily activities of our business and its operations.

We strongly commit to carrying out our operations with a minimum impact and risk on the environment. We are particularly engaged in the protection of biodiversity and the reduction of waste, energy utilisation, water consumption and gas emission.

This commitment is also reflected through the selection of our partners. Indeed, we work with green data centres’ suppliers, whereby we have opted for the use of green servers which consume less energy.